FAQ

Ordering FAQ | Shipping FAQ | Promotions |

 

Ordering FAQ

How do I search items on Island Style Surf Sports?

The easiest way is to browse the categories on the top menu of the site. You can then refine the search by category, brand and size. You can also go directly to your favorite brands and refine through category and size. If you know the style name of what you want, you can enter this into the "Search" on the top of any page on the site and we will find you everything related to your search. Once you have found your desired item, click "add it to my cart" to start the order process.

What forms of payment do you accept?

Island Style Surf Sports is proud to accept Visa, MasterCard, American Express and Discover. We also accept PayPal. We do not accept cash.

Can I make a change to an existing order?

You sure can. You may make changes to your order up until your order has begun being processed. Please contact us by calling to our store at (956) 641-2030 or you can use our Customer Support page. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Your Details section of the checkout process is always the best policy to save any disappointment at a later date. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.

How can I track the status of my order?

When your order ships from Island Style Surf Sports, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website .If you have any issues with this, please contact our Customer Support Team and we can assist you.

Why is my tracking information not appearing?

Even though your package has shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. Our team is more than happy to help you as well. You may send an email via website under the Customer Support tab. Or feel free to call to (956)641-2030 from 10:00 AM to 8:00 PM CT, Monday through Sunday.

How do I know if my order was placed successfully?

After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

Where's my confirmation email?

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@otbspi.com.  Please contact us by phone or email with your full name and order number and we will confirm your order.

How do I cancel my order?

You may cancel your order up until your order has begun being processed. Please contact our Customer Service Team by phone or email. We will send an email confirming the order cancellation.

Can I order by phone, email or fax?

To protect your security, we do not accept orders via phone. To place an order, please use the shopping cart on our website.

Thinking of removing items from your cart?

You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking My Account on the menu bar at the top of any page.

Are the quantities on Island Style Surf Sports always accurate?

Island Style is always continually improving. We try our very best to keep up to date with inventory. If you have any questions or concerns about an item being in stock, please contact us! We’ll be happy to help you out. In the event you order an item that is out-of-stock, Island Style Surf Sports will attempt to contact you, via email first then telephone, and discuss the options for an out-of-stock item. This may cause a delay in processing your order.

Can I purchase a gift card online?

Currently gift vouchers are not available to purchase. Please check back soon.

What If I am ordering and there is an error in the checkout?

If you have any Technical Issues while using the site, please contact our Customer Service Team and we will assist you immediately.

What currency are Island Style Surf Sports prices displayed in?

All prices are shown in U.S Dollars.

How do I keep up to date with happenings and new items on the site?

You may check out our New Arrivals section.

 

Shipping FAQ

How do I know my order is shipped?

Once your order is confirmed by email it is processed by our Island Style Associates. The items are personally folded and enclosed safely in a box with your personal invoice. Your address is printed onto the packaging and collected from us personally by the carriers. We will email you a shipping confirmation containing what you ordered, where it is going to, as well as the tracking number, and a link to the carrier's site.

How will my order be shipped?

We understand the need to get your order to you as quickly and safely as possible. With our network of carriers and postal services, we can offer the best option for you dependent on size, weight and speed of delivery.

What happens if my items get lost in the mail?

The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an inquiry from our end. For further information, please contact your local customs office or you may contact us via the Customer Support page.

What happens if I receive an incorrect item?

If you receive an incorrect item in your order, please contact our Customer Service Team right away and we will arrange for the correct item to be sent to you. We will also arrange for return postage of the incorrect item.

 

Promotion Codes

How do I use a Promotional code?

To use the promotional code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping cart. Underneath the items added is a "Discount Code" input. Enter your Promotional Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

Why isn't my promo code working?

Your cart may contain one or more items that are excluded from the promotional offer. Please see terms and conditions below regarding promotion codes.

How is the promotion discount applied?

To use a promotion code, enter the promo code in the cart or checkout. When a valid code is entered, the discount will automatically apply and be shown in your order summary. Discount cannot be combined with other offers. Only one discount code will be accepted per order. If you are still having issues, please reach out to our customer support team.

What are the terms and conditions of promotion codes?

Discounts are only applied to valid items in your cart/order. We have the right to exclude certain products or brands from any promotion. Promotion codes are only valid for specific dates and we have the right to end the promotional period early if deemed necessary. If we end the promotion early, the promotion code will not be accepted in the cart. If the promotion code is accepted in the cart, then we will honor the promotion. Promotions cannot be applied to orders after the order is placed and the customer has received an order confirmation.